Support
Most instruments sent back to us are working. These four things are what usually separates a reading from no reading.
No faster than one inch (25 mm) per second, about a quarter inch off the surface. Sweeping quickly is the single most common reason a real leak reads as nothing.
Fans, wind and open doors carry the leak away before it reaches the probe. Shut things down and let the air settle first.
If the reading stays high after you move away, back off until it settles, press ZERO, then approach again. Repeating this is how you narrow down.
Alcohol-based coil cleaners and leak-detection sprays respond about as strongly as refrigerant itself. So do solvents, perfume and hot steam.
Still nothing? Test the instrument against a known source — a brief release of refrigerant, or on the SFD201 an unlit gas lighter held near the probe. If it does not respond to that, write to us.
Questions
Please include your model number, the date of purchase, and what the instrument does or does not do. Proof of purchase is required for warranty support.
Warranty
SENSYX is a brand of SIXPINES PRODUCTS INC, hereafter SENSYX. SENSYX guarantees that for a period of two (2) years from the date of purchase, this product will be free from defects in materials and workmanship. SENSYX, at its discretion, will replace or repair this product or any component of the product found to be defective during the warranty period. Replacement will be made with a new or refurbished product or component. If the product is no longer available, a replacement may be made with a similar product of equal or greater value. This is your exclusive warranty.
Your replacement unit will be returned to you at no charge and will be covered under this warranty for the balance of the warranty period. This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Keep the original sales receipt — proof of purchase is required to obtain support under the warranty. Dealers, service centers and retail stores selling SENSYX products have no right to alter, modify or in any way change the terms and conditions of this warranty.
This warranty is available to customers in the United States. If you are outside the United States and need assistance, contact SENSYX support for guidance.
This warranty does not cover negligent use or misuse of the product, use with an improper voltage or current, use contrary to the operating instructions, or disassembly, repair or alteration by anyone other than SENSYX or a party SENSYX authorizes. It does not cover sensor contamination caused by liquid, oil or solvent drawn into the probe, or by prolonged exposure to high gas concentrations. It does not cover acts of God such as fire, flood, hurricanes or tornadoes. It does not cover any product that (a) has been subject to misuse or neglect, or (b) has been used in a manner inconsistent with the warnings and instructions in the user manual.
SENSYX will not be liable for any loss, damage, or incidental or consequential damages of any kind arising in connection with the sale, use, operation, inoperability, malfunction or repair of this product.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Bought on Amazon? Returns within Amazon’s own return window are handled through your Amazon order. After that window, warranty claims come to us at the address above.